Terms & Conditions

Last Updated: June 2026

1. Introduction

Welcome to Mossley Physio ("we", "our", "us").

These Terms and Conditions govern your use of our website and the services we provide. By accessing our website or booking an appointment with us, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms, please do not use our website or services.

2. About Us

Mossley Physio

Address: 16 Arundel Street, Mossley, OL5 0LS

Email: admin@mossleyphysio.com

Telephone: 01457 835 491

Website: www.mossleyphysio.co.uk

3. Website Use

You agree to use our website lawfully and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the website.

You must not:

Use the website for unlawful purposes.
Attempt to gain unauthorised access to the website or its systems.
Introduce viruses, malware, or other harmful material.
Copy or reproduce website content without permission.

We reserve the right to restrict or terminate access to the website if these Terms are breached.

4. Information on Our Website

The information provided on this website is for general information purposes only and should not be considered medical advice.

While we make reasonable efforts to keep information accurate and up to date, we make no guarantees regarding the completeness, accuracy, or suitability of the information provided.

You should seek professional assessment and advice for any health concerns.

5. Physiotherapy Services

All assessments, treatments, and recommendations are based on the information provided by the patient and the clinical judgement of the treating practitioner.

Treatment outcomes cannot be guaranteed, and individual results may vary.

Patients are responsible for:

Providing accurate and complete health information.
Informing us of any changes to their medical condition.
Following advice and rehabilitation programmes provided by their practitioner.

6. Appointments and Bookings

Appointments may be booked online, by telephone, email, or in person.

By booking an appointment, you agree to provide accurate contact and booking information.

We reserve the right to refuse or cancel bookings where necessary.

7. Cancellation and Missed Appointment Policy

We kindly request a minimum of 24 hours' notice for appointment cancellations or rescheduling.

Appointments cancelled with less than 24 hours' notice, or missed without notice, may be charged at the full appointment fee.

Exceptions may be made at our discretion in cases of emergency or exceptional circumstances.

8. Fees and Payment

Fees for services will be communicated before or at the time of booking.

Payment is due at the time of treatment unless otherwise agreed.

We reserve the right to amend our fees at any time. Any fee changes will not affect appointments already booked.

9. Online Booking Services

We use Zanda (formerly Power Diary) to facilitate online appointment bookings and patient communications.

By using the online booking system, you may also be subject to Zanda's terms and privacy policies.

We are not responsible for interruptions or technical issues arising from third-party booking platforms.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded under English law.

To the fullest extent permitted by law, Mossley Physio shall not be liable for:

Indirect or consequential losses.
Loss of business, revenue, or profits.
Website interruptions or technical failures.
Reliance placed on website content.

11. External Links

Our website may contain links to third-party websites for your convenience.

We do not endorse and are not responsible for the content, availability, or privacy practices of external websites.

12. Intellectual Property

All content on this website, including text, graphics, logos, images, and design elements, is owned by or licensed to Mossley Physio and is protected by applicable intellectual property laws.

You may view and download content for personal, non-commercial use only.

No content may be copied, reproduced, distributed, or used commercially without our prior written consent.

13. Privacy and Data Protection

We process personal information in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

Please refer to our Privacy Policy for further information.

14. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time.

Updated versions will be published on this website and will take effect immediately upon publication.

15. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us