Privacy Policy

Last Updated: June 2026

Introduction

Welcome to Mossley Physio ("we", "our", "us"). We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our physiotherapy services.

Who We Are

Mossley Physio

Address: 16 Arundel street, Mossley, OL5 0LS

Email: admin@mossleyphysio.com

Telephone: 01457 835491

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

Information We Collect

We may collect and process the following types of personal information:

Information You Provide to Us

Name
Email address
Telephone number
Postal address
Date of birth
Medical history and health information relevant to your treatment
Appointment and treatment records
Information submitted through website contact forms

Information Automatically Collected

When you visit our website, we may collect:

IP address
Browser type and version
Device information
Pages visited
Time and date of visits
Website usage data through cookies and analytics tools

How We Use Your Information

We use your personal information to:

Respond to enquiries and appointment requests
Provide physiotherapy assessment and treatment
Maintain clinical records
Communicate regarding appointments and treatment plans
Process payments and invoices
Improve our website and services
Comply with legal and professional obligations
Protect the health, safety, and welfare of our patients

Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

Your consent
Performance of a contract with you
Compliance with legal obligations
Legitimate interests in operating and improving our services
Provision of healthcare services and management of health data

Where we process special category data, such as health information, we do so in accordance with UK GDPR requirements relating to healthcare provision.

Sharing Your Information

We will only share your information where necessary and appropriate.

This may include:

Healthcare professionals involved in your care
General practitioners or consultants, where you have consented or where clinically necessary
Professional advisers and insurers
Payment processing providers
IT and website service providers
Regulatory authorities where required by law

We do not sell your personal information to third parties.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration.

Access to patient records is restricted to authorised personnel who require the information to perform their duties.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, insurance, and professional requirements.

Clinical records may be retained for periods recommended by healthcare and professional body guidelines.

Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

You can manage cookie preferences through your browser settings. For more information, please see our Cookie Policy.

Your Rights

Under UK data protection law, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request erasure of your data in certain circumstances
Restrict processing of your information
Object to certain types of processing
Request transfer of your data where applicable
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

Complaints

If you are unhappy with how we handle your personal information, please contact us so that we can address your concerns.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact: